A whole-house water filter — also called a point-of-entry (POE) system — is installed where the main water supply enters your home, before it branches off to individual taps, showers, and appliances.

As water flows through the system, it passes through one or more filter stages that remove chlorine, sediment, heavy metals, and other contaminants. The result: every single tap, shower head, bath, and water-fed appliance in your home delivers clean, filtered water — not just one or two points under the sink.

Technically, yes — Sydney Water treats its supply to meet Australian Drinking Water Guidelines, and it is safe to drink in that sense. But "safe" and "ideal" are two different things.

Chlorine and chloramine are added during treatment to kill bacteria. Those chemicals do their job, but they also affect taste, smell, and can irritate sensitive skin. Older homes may have ageing pipes that leach lead, copper, and other heavy metals into the water between the treatment plant and your tap. There is also the occasional boil-water alert or infrastructure issue to consider.

A whole-house filtration system doesn't replace what Sydney Water does — it picks up where they leave off, giving you an extra layer of protection right at your home.

Most installations are completed within a single day. Our licensed plumber will arrive, assess your meter location and pipe layout, install the filtration system, and have everything running and tested before they leave.

We typically need to shut off your main water supply for no more than 30 minutes during the connection phase. Other than that brief window, there is no disruption to your household's water access throughout the rest of the installation.

No hidden extras. Your quoted price includes:

• The filtration system — the unit and all required filter cartridges
• Professional installation — carried out by our licensed plumber
• Product warranty — covering the system and components
• Your first annual service — filter replacement and system check at the 12-month mark

If any additional plumbing work is required due to your specific property layout, we will advise you before proceeding — never any surprise charges on the day.

For most homes on the Sydney Water network, filter cartridges should be replaced every 12 months. Households with higher water usage or properties in areas with elevated sediment levels may need replacement slightly sooner.

We offer an Annual Service Plan that takes the hassle out of it entirely. We contact you when your service is due, send a licensed technician to replace the cartridges, inspect the system, and ensure everything is performing as it should. You don't need to remember a thing.

The impact on pressure is minimal. CleanTap systems are engineered to Australian plumbing standards and sized to your property's incoming flow rate, so the pressure drop through the filter is negligible in everyday use.

You are unlikely to notice any difference at the tap or shower. Where older or lower-capacity systems can sometimes restrict flow, our systems are selected to maintain strong, consistent pressure throughout your home. If your property has unusually low incoming pressure, we will flag it during the assessment and recommend the right solution.

We cover a wide area across New South Wales, including:

• Greater Sydney (all metro suburbs)
• Blue Mountains
• Central Coast
• Wollongong
• The Illawarra region

Not sure if your suburb is covered? Enter your postcode during the quiz and we will confirm availability before we go any further.

An under-sink filter treats water at a single tap — typically the kitchen drinking tap. Everything else in the house — the bathroom taps, showers, bath, laundry, dishwasher, washing machine — still runs on unfiltered water.

A whole-house filter is installed at the mains and treats all water entering the property. That means filtered water from every tap, every shower, and every appliance — not just the one you drink from. You're also getting the benefit when you shower, bathe the kids, and run your hot water system.

Whole-house filtration provides broader protection, and because there's a single system to maintain rather than multiple filters across the home, it's actually simpler to keep up with long-term.

Yes. All CleanTap systems come with a 5-year warranty covering parts and workmanship. The full warranty terms are confirmed in your quote and on your invoice.

Beyond the warranty period, we continue to support every system we install. Our team is contactable if anything isn't performing as expected, and our Annual Service Plan ensures your system is inspected and maintained each year. We stand behind what we sell.

We strongly recommend against self-installation. In New South Wales, any work that connects to the mains water supply must be carried out by a licensed plumber under the Plumbing and Drainage Act 2011. An unlicensed installation can void your product warranty, create compliance issues, and may affect your home insurance.

There is no need to worry about any of that — professional installation by our licensed plumber is included in every CleanTap package. We handle everything from assessment through to commissioning and testing, so you don't have to lift a finger.

Here is exactly what to expect:

1. Within 24 hours — We email you a personalised water quality report based on your suburb, home type, and quiz responses.
2. We give you a call — One of our team will reach out to walk through the report, answer any questions, and discuss your options.
3. No obligation — There is no pressure to proceed. If you want time to think it over or compare options, that's completely fine. We're here when you're ready.

We keep it simple. The system is $4,000 installed inc. GST — 50% deposit to secure your booking, and the remaining 50% once installation is complete and you're happy. No interest, no finance applications, no complications.